Ideas for Envoc Multi-location Appointment SchedulerIdeas for Envoc Multi-location Appointment Scheduler as submitted to our Feature Upvote board. Ideas are ordered by 'new' and the 50 top matches are included.brd_1iat3yalhyeigpa2025-05-18T12:19:04ZWalk-in Queue Handlingsug_rqbkybnfhsj0aml2025-07-14T17:11:22Z2025-07-25T17:01:36ZYou need someone to organize all scheduled appointments and also walks-ins!! Appointments are a waste of time if you serviced walks ins ahead of scheduled appointments. 😡Live Operator for Scheduling Appointmentssug_a2u7wwyibhtbol22025-07-01T18:12:12Z2025-07-25T17:02:24ZNo one ever answers the phone at any of the dmv locations. Please hire someone that can help with appointments and any help that would expedite oncoming visits.Reschedule Road Test Appointments for Bad Weathersug_ax4hyrd2a7qpud22025-05-24T19:57:07Z2025-08-19T15:56:48ZWe booked a road skill test and it had rained earlier and the sun was shining and roads weren’t even wet. There was one puddle on the street on the shoulder of a driveway. Literally. And they would not do the test. Wasted our time. It was our second time there that day b/c originally we booked the wrong appt, which was my fault, but then to wait again and be told they would not drive due to the weather was extremely disappointing. No one would have been at risk. But at least if I had known prior that they would not drive if it rained earlier, I would not have gone waste our time.Notify Customer of Delayed Appointmentsug_djmi8q1vpcuaxan2025-04-06T02:15:06Z2025-04-14T13:14:16ZLet customers know if their appointment is delayed. Give option to reschedule.Require Payment for Scheduling Appointmentsug_fojketxc6hpjdu42025-04-04T13:12:05Z2025-04-14T13:15:50ZRequire payment upfront for services requested at the time of reservation via credit card that is non-refundable. Allow appointments to be rescheduled with a nominal fee (say $5). This will prevent the majority of appointment “squatters”. It will also dramatically speed up processing time. Allow a few appointments per day that are cash only to avoid requiring everyone to pay with credit cards such as walk up services after 2pm. Require service to be rendered to the person’s details listed at appointment request. E.G.:If the appointment is requested for John Doe, do not let Allen Smith to assume the appointment. Finally, use a person verification system (such as captcha) to eliminate automated bookings.Provide Phone Supportsug_myry2yxsjyqb3wf2025-01-30T15:23:31Z2025-02-19T01:50:01ZSomeone in BB can @ least answer the phone for certain questionsUpload Required Documents to Appointmentsug_jxnwdyhqzbfn8ux2024-12-30T15:38:10Z2025-02-19T01:51:10ZAllow people to attach any relevant digital documents for their appointment to the appointment email thread. It would be easy to pull up the information in an organized manner from the appointment details. Also, the non-essential information that the agent doesn't use can be deleted with the rest of the email at the end of the day to save space.Personal Calendar Integrationsug_qcqsnrpyxogsh3v2024-12-16T15:19:36Z2025-02-19T01:44:44ZOnce the confirmation email is sent add the ability to directly add appointment to phone calendar/events.Include Map Link and Directionssug_wtnfc9ze6mp0g752024-12-11T17:13:53Z2025-02-19T01:45:04ZI went to re-opened 197 WESTBANK Expressway location. Directions took me to Oakwood mall. No signage as to where the location was. No one answered the phone when I called. I missed my appointment because I could not find the location. Folks in the area kept telling me it was closed.
Now I am at another location in Westwego and have to be “worked in” I’ve already been here an hour. I’m losing time for work. Awful experience.Include Location Open and Closing Timessug_uaa6q6qp0ieyke12024-10-31T13:17:00Z2024-12-13T18:32:25ZI come from a different state.. didn’t know if it’s the same time.. no time saying what time they openAdd Required Documents and Instructions in Appointment Emailsug_polgswbix5wc2v02024-10-25T13:03:49Z2024-12-13T15:22:47ZProvide instructions on what we need to do when we arrive for the motor vehicle test.Add Check-In Feature Upon Arrivalsug_0nnquf2prjx5wl12024-10-24T16:24:56Z2024-12-13T18:32:25ZYou should be able to click on your appointment in the scheduler to let them know you have arrived.Allow for Confirming and Upcoming Appointmentsug_0heua861jwujwhp2024-10-24T15:13:00Z2025-10-13T17:04:39ZThe only option in the email confirmation is "Cancel your appointment by clicking here." I would also like to "Confirm" my appointment.Allow for Updating Scheduled Appointment Timesug_npjy0wq5fxlz6ce2024-10-17T14:26:38Z2024-10-28T19:49:05ZI would like to have the option to change my appointment time, if necessary, without having to cancel it and then reschedule.First Available Appointmentsug_xolwx0aqxmkspob2024-07-01T20:48:16Z2024-12-13T15:13:19ZI would like to see the first available appointment while viewing locations to select the appointment type I initially selected. This will help me decide which location to choose. Also, sort them by distance from me.